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Frequently Asked Questions
Yes you may pay for your membership/registration purchase with a check. You will be prompted to select Send a Check when moving through the membership application process. Once you complete your order, you will receive an invoice via email to the address you used when purchasing your membership/registration. The address indicating where to mail your check will be included on that invoice.
If your membership is current, to find out when your JEN Membership will lapse, log into the JEN Website and look in the top right corner of the homepage. There is text in white letting that tells you when your membership will lapse.
If your membership has lapsed and/or you are not a current member of JEN, you cannot log into the website. Simply click a membership category appropriate to how you wish to join the organization under the JOIN button to begin or renew your networking opportunities.
It is highly recommended that you purchase another year's membership prior to the date your current membership expires.
To complete your membership or conference registration by using a Purchase Order, please select the Purchase Order payment option during the check out process on the JEN website. You will receive an invoice via the email system to the address you used to make the purchase upon clicking Submit. Your membership will become active once payment is received in full by the JEN membership manager.
To renew your membership, simply select the appropriate membership category under the JOIN button, and follow the prompts to purchase a new membership all the way through checkout. Whether you are a new member to JEN or attempting to renew your old membership, it is not necessary to be logged in to successfully make your purchase. IN fact, if your membership has expired, you will not be able to log in to the website and should not attempt to do so prior to purchasing a new membership on the site.
Yes you can! We have launched our 12-17 category as of February 18, 2010. After becoming a member of JEN in this category, your son or daughter would be able to attend the conference at a SPECIAL Student Registration rate if accompanied by a chaperone over 18 (documentation required). Please visit Conference Central for details related to the Student Rate for Registration.
If your credit card is being declined, it is generally due to an AVS mismatch between the information on file at your bank and the information you have entered in the billing information area. Billing information must match the information on file with the bank that issued your credit card exactly in order to be accepted. If your credit card is declined by the bank that issued the card, we are not able to override the decision to decline your card.
You may use any credit card you choose. However, please be certain the information in the billing area of your order matches the information on file with the bank that issued your card. This information must match exactly or your bank will decline the use of the card resulting in an AVS mismatch.
Checks should be mailed to the Jazz Education Network, Attn: Dr. Lou Fischer, 5940 Carnegie Cove Court, Columbus, OH 43213